Head of Operations Management (m/w/d)

First Place For Youth-Join Our Team Video!Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journey and join the First Place for Youth team.
About First Place for Youth, were a leading non-profit organization dedicated to supporting foster youth in their transition to adulthood, with a focus on education, employment, and housing. We believe that all young people deserve the opportunity to thrive and lead successful, independent lives. Our comprehensive programs empower foster youth to overcome the unique challenges they face and build the skills, confidence, and connections they need to succeed. Why Work at First Place for Youth: Meaningful Impact:? Help to transform the lives of foster youth on the cusp of adulthood. Together, we're a force dedicated to uplifting youth. From health and wellness benefits to retirement plans, we ensure that our team members are taken care of so they can focus on their important work supporting foster youth.Culture of Diversity and Inclusion: We celebrate diversity in every form. At First Place for Youth, inclusivity reigns, creating a workplace where all voices are heard, respected, and empowered.The Operations Manager is a detail-oriented, proactive, problem-solving, experienced, and personable leader with strong tactical skills who will manage the provision of high-quality organizational support including practical and logistical assistance, streamlined systems, and facilities support. The Operations Manager plays a key role in maintaining the daily functionality and efficiency of First Place for Youths Northern California and out-of-state offices. This position oversees site operations including vendor coordination, facilities management, mail services, supply ordering, badge access, and compliance support. By managing these functions across all assigned office locations, the Operations Manager ensures that administrative and program teams have a safe, fully functioning workspace. This position requires someone whose passion for First Places vision is matched with experienced operations leadership, organizational acumen, and the ability to work collaboratively to ensure the effective functioning of the organization as a whole.
Administrative & Office Support
Manage all organizational mail at HQ, including retrieving, sorting, delivering, and mailing checks to the bank.Order and manage supplies for all offices, including the MS office, satellite office locations, and any additional out-of-state offices established by the organization, ensuring adequate stock levels are maintained.Monitor the main phone line and Zoom voicemails, routing calls and messages to appropriate staff in a timely manner.Monitor and respond to incoming messages in Operations email inboxes, routing and escalating as appropriate.Provide occasional back-up support for SoCal Operations vendor communications and invoicing when SoCal Operations Manager is out of office. Facilities & Vendor Coordination
Conduct regular site visits and office checks across Northern California locations, the MS office, and any additional out-of-state offices established by the organization, to ensure facilities are well-maintained and operational needs are met.Process vendor invoices for all NorCal & out of state office sites, ensuring goods and services have been received prior to processing.Serve as the primary onsite point of contact for vendor and maintenance visits, coordinating access and overseeing work completion.Monitor facility support tickets and resolve basic requests; escalate complex issues to appropriate vendors or property management.Coordinate office moves and lead the setup and onboarding of new office locations, including space planning, supply stocking, and vendor coordination. Manage HQ access badges and community badges for staff, ensuring accurate records and timely issuance or deactivation.Support and coordinate workplace safety initiatives, including emergency preparedness planning, evacuation drills, and the maintenance of up-to-date emergency response procedures across all office locations.Partner with program and operations leadership to promote a culture of safety, coordinating staff training on safety procedures, hazard reporting, and compliance with applicable workplace safety regulations. Compliance Support
Support insurance tracking, audits, and contract renewals under the oversight of the Chief of Staff.Support the organizations accreditation process by gathering documentation, coordinating site readiness, and assisting with related compliance tasks as needed.Assist with collecting information required for quarterly and annual risk assessments of the organization. Manage HQ office needs including kitchen upkeep, coffee, and shared spaces to ensure a welcoming and functional environment. QUALIFICATIONS: Bachelor's degree with 24 years of experience in office administration, facilities management, or a related operational role required. Alternatively, a high school diploma with 6 or more years of directly relevant experience will be considered.Previous experience working with a nonprofit or youth-serving organization preferred.High level of initiative and personal accountability for the quality and impact of work.Strong time management and ability to multi-task, handling complex situations in a fast-paced environment while maintaining a good sense of humor, patience, and tact.Acute attention to detail in communications, scheduling, and administrative processing.Proactive, friendly, cooperative, and flexible demeanor.Must be able to work on a computer for up to 40 hours per week. Proficiency with Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook required.Availability for occasional evening and weekend work and some travel as needed.A valid drivers license and access to a personal vehicle is required. 15 days of vacation time in the first year12 days of sick time2 floating holidays15 paid holidaysEmployees choice of Kaiser or UCH HMO/PPO with up to 90% of the premium covered by First Place on certain plansPrincipal dental and vision coverage with up to 90% of the premium covered by First PlaceHealthcare and Dependent care FSA plansPrincipal basic life and voluntary life insurance coverageEmployee Assistance Program401(k) retirement savings plan Paid sabbatical *We do not offer relocation assistance Local candidates preferred
*If you are passionate about making a difference in the lives of transition age foster youth and want to join a dynamic and impactful organization, we invite you to apply. Together, let's empower transition age foster youth to achieve their dreams and build a brighter future. To learn more about First Place For Youth and view our current job openings, please visit our website at
We are unable to sponsor work visas now or in the future.