Rehabilitation Staff Therapist - Physical Therapist

Reborn Pelvic Health & Wellness

Job Description: Staff Physical Therapist or Occupational Therapist

Job Title: Staff Therapist (Physical Therapist or Occupational Therapist)

Reports To: Clinic Director

FLSA Classification: Exempt full-time, Non-Exempt part-time

Staff Therapist Role Overview

Education & Experience

Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)

Current state Physical Therapist or PTA license

0+ years of clinical experience as a provider; significant interest and passion around healthcare in pelvic health

Current BLS Certification

English-speaking preferred

Proven financial planning and management skills

Knowledge of legal, medical, and accreditation compliance

Strong organizational and delegation skills

Compassionate, excellent at clinical duties and patient care

Able to lift 50 lbs, assist patients, and meet published physical demand norms

Work Environment

Outpatient women’s/men's/pediatric's pelvic health clinic

Uses clinic therapy equipment and standard office technology

Exposure Determination

Potential exposure to hazardous substances and bloodborne pathogens

Job Duties

Department Expectations

86+% schedule efficiency

Scorecard metrics for WOM referrals and Google reviews 5 per month each (for 1.0 FTE status)

Graduation rate 60+%

1. Marketing Event/Workshop per quarter
2. Blog posts per year

Role Expectations

Fulfillment and Customer Satisfaction

Delivering a WOW experience.

Make sure proper rehab techniques are being utilized.

Strive to exceed our patients’ expectations with each interaction.

Create and evaluate the effectiveness of departmental programs.

Maintain excellent standards of physical therapy.

Metrics & Reporting

Track and monitor KPIs weekly, monthly, and quarterly.Achieve 86+% clinic efficiency and other departmental benchmarks.

Submit agendas, scorecards, and patient reporting consistently.

Organization, Communication & Planning

Communication and Planning

Submit weekly Agenda

Active Patient Reporting

ScoreCards

Attend & participate in the following:

All Hands and Mentorship Meetings

Quarterly Planning Meeting

Annual Planning Meeting

Sales & Marketing

Build/retain professional physician/birthworker relationships with Practice 25 referral

Coordinate with Office Manger to make sure Active Patient Reporting and Wellness Checks are being performed.

Engage physicians in external primary relationship-building interactions, including Reverse Referrals, Surgical Observations, In-clinic Shadowing, Return Patient Visits, and Empower University Events.

Will participate with internal practice building opportunities, including social media posts, Google reviews, Net Promoter Scores, short clinic videos, and reactivation campaigns on previously discharged patients.

Compliance

Ensure full compliance with state/federal regulations, medical standards, and accreditation.

Other Duties

Daily

Perform Daily Patient Care and documentation

Push issues to the Agenda or alert the director/owner 911s as they come.

Mark down different items that come up so that you can discuss how to handle them for the future

Complete Daily Tasks

Keep energy levels high

Weekly

Metrics

Hit 100% Schedule Efficiency Goal

Hit 90% Arrival Rate Goal

Hit 95+% Notes Submitted less than 24 hours

Hit 85+% Clinic Efficiency

Meetings

Attend All Hands Meeting

Submit Issues or To-Dos On the Agenda

Tasks

Active Patient Reporting

Coordinate Case Management with Providers

Weekly Agenda

Scorecards

Monitor Clinical Supply Inventory

Customer Service

Monitor NPS Scores and Reviews

Monthly

Meetings

Perform 1-to-1 Meetings with Direct Supervisor

Discuss Core Value Issues

Discuss Productivity Issues

Quarterly

Attend Quarterly Planning Meetings

Review if Annual Planning Goals are being met

Update on Clinic Care and Potential Issues

How to improve the customer experience

Update any Policy or Procedures.

Review Practice 25 Referral Tracker

Who is Referring

Who is Not

Who can be added

Who can be removed

Ideas to Enhance the Energy and Environment in the Clinic

Bi-Annual

Staff Satisfaction Survey

Staff performance review

Annual

Attend Annual Planning Meeting

Review the Previous Year

Set New Goals for Next Year

Review Vision, Mission, Core Values, and Staff

Review progress, set new goals

Revisit mission, vision, and values

Additional Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Employee signature below constitutes the employee's understanding of the requirements, essential functions and duties of the position.

This job description is not exhaustive. Duties may change at any time with or without notice.

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