Head of Remote Assistance Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

To learn more about the brand and offerings, you can visit hims.For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit .

We are seeking a Director, Sterile Operations to lead our state-of-the-art 503A sterile compounding operation. This role requires an experienced operational leader to scale a new facility, drive daily operations, and deliver against productivity, quality, and capacity objectives. Reporting directly to the VP of Sterile Compounding, you will play a critical role in building a high-performing team and fostering a culture of excellence.

Lead day-to-day operations in the compounding labs, ensuring alignment with production schedules and quality standards.

Cultivate a strong culture of safety and compliance in accordance with FDA, OSHA, USP 797/800, and cGMP standards.

Manage and mentor a cross-functional team of managers, leads, and pharmacy technicians across both hazardous and non-hazardous sterile compounding.

Monitor and analyze KPIs to drive capacity planning, productivity improvements, and cost reductions.

Develop and standardize SOPs, policies, and best practices across the sterile compounding network.

Collaborate closely with Quality, Fulfillment, Logistics, and Production to align operational execution with business goals.

Support multi-shift operations and workforce planning to optimize throughput and maintain a strong team culture.

Produce timely operational reports and participate in OKR planning and performance tracking.

Perform additional projects and duties as assigned by the VP of Sterile Compounding.

Bachelor’s degree or equivalent professional experience required.

• 8–10 years of experience in pharmaceutical manufacturing or related operational environments.
• Demonstrated experience managing complex technical teams and large-scale production environments.
• Strong command of Microsoft Office, Google Workspace, and digital productivity tools.
• Competitive pay with equity compensation

Flexible PTO

Holidays observances

High-coverage medical, dental & vision (FSA & HSA plan options)

One Medical Membership

Disability Benefits

Employee Assistance Program

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at View email address on swooped.co & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement .