Hotel Head Of Housekeeping

Housekeeping Supervisor

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Reports To: Director of Operations

Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and monitor house count and make staffing adjustments accordingly.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

Communicate both verbally and in writing to provide clear direction to staff.

Must have the ability to communicate in English. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to access and accurately input information using a moderately complex computer system.

Performance Standards:

Customer Satisfaction:

Our customers are what we are about. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities