Casino Development Host

This executive leadership role drives the strategic vision and financial performance of Player Development and Customer Development for one of Atlantic City’s most highly invested, upscale resort destinations. The role blends data‑driven strategy with hands‑on relationship leadership, ensuring regulatory excellence, exceptional service standards, and sustained loyalty among the property’s most valuable players.

Serve as the senior leader for Player Development and Customer Development, accountable for overall department performance, revenue growth, and service excellence.

Own the full financial lifecycle including budget development, annual planning, monthly forecasting, expense management, and incremental revenue tracking.

Lead performance management for hosts and development teams through consistent reporting, coaching, and accountability frameworks.

Align cross‑functional partners across hotel, casino, entertainment, and marketing to achieve shared financial and guest satisfaction objectives.

Measure and enhance customer service through structured feedback, data analysis, and direct guest interaction.

Analyze operating metrics, cost structures, and forecast data to ensure progress toward strategic and financial goals.

Drive repeat visitation and brand loyalty through continuous monitoring of luxury product offerings and service standards.

Maintain deep competitive intelligence and adjust strategy based on market conditions and competitor performance.

Lead operational transformation by continuously improving policies, procedures, and program ROI.

Demonstrate decisive leadership in conflict resolution, performance management, and cross‑departmental problem solving.

Lead talent development across the organization including hiring, training, performance assessment, and succession planning.

Ensure full compliance with New Jersey gaming regulations, internal policies, and all corporate standards.

Serve as a designated Atlantic City Operations leader for cross-property marketing initiatives.

Act as a visible champion of ethics, regulatory excellence, and responsible gaming across all programs.

Identify compliance risks and proactively implement mitigation strategies.

Build and sustain a culture of honesty, accountability, and regulatory integrity where employees feel empowered to speak up.

Bachelor’s degree preferred.

Minimum 10 years of progressive gaming industry leadership experience, including executive oversight of host teams, consumer promotions, casino services, entertainment, and transportation programs.

Proven success leading complex operations within large, multi-unit organizations.

Previous resort or luxury hotel experience strongly preferred.

Executive-level communication, leadership, and organizational capability.

Demonstrated ability to motivate high-performance teams in fast-paced environments.

Strong judgment under pressure in regulated, guest-facing operations.

This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid Flexible Time Off and paid company holidays.

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