Client Service Support Rep

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members' financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.

Working knowledge of the Credit Union's products and services

Maintain department policy and procedure documentation accordingly

Adhere to all procedures stated in the Credit Union's Member Service Representative policy and procedures

Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets

Proactively identify opportunities to provide product/service solutions to members

Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing

Provide operational oversight, support, and resolve escalated requests

Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

High school diploma or equivalent

Minimum 2 years of experience in retail sales or customer service with cash handling experience

Ability to work Monday-Friday 7:00AM-4PM a rotational Saturday 9AM-1PM

Ability to work effectively in a back-office capacity on-site in our Herndon, VA headquarters and equally effectively in a branch setting

Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association

Ability to self‑direct and work with limited supervision

Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products

Previous experience at a financial institution

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io.