Head of Operations & Business Management

Operations Manager

Employment Type: Full-Time

We are a growing technical manufacturer's representative and distribution company serving commercial, industrial, electrical, and data-center markets. We provide technical products, engineering support, procurement, and project support to contractors, engineers, distributors, and end users.

We are looking for an Operations Manager to take ownership of the company's day-to-day operational activities and help build scalable processes as the business continues to grow.

The Operations Manager will be responsible for keeping the business running efficiently from order receipt through purchasing, fulfillment, shipping, invoicing, and customer follow-up.

This is a hands-on position for someone who is highly organized, technically capable, comfortable working independently, and able to manage multiple priorities in a fast-paced environment.

The ideal candidate will become the central point of coordination between customers, vendors, sales, purchasing, warehouse/shipping, and management.

Order & Operations Management

Manage the order-entry process from purchase order through fulfillment.

Coordinate customer orders, acknowledgments, changes, backorders, and deliveries.

Purchasing & Vendor Management

Place and manage purchase orders with manufacturers and suppliers.

Track lead times, production schedules, backorders, and expected ship dates.

Shipping, Receiving & Inventory

Manage receiving and inspection of products.

Maintain inventory accuracy.

Coordinate warehouse organization and material movement.

Work with freight carriers and resolve shipping issues.

Help establish appropriate inventory levels and purchasing practices.

CRM & Data Management

Maintain accurate customer, opportunity, order, and activity information in Pipedrive CRM

Ensure sales and operational information is properly documented.

Use data to identify trends, inefficiencies, and opportunities for improvement.

Customer & Vendor Coordination

Serve as a primary operational contact for customers and vendors.

Coordinate between sales, engineering, purchasing, manufacturers, and customers.

Ensure customers receive timely and accurate communication.

Process Improvement

Create systems that allow the company to scale without adding unnecessary administrative workload.

Help establish an organized, professional operating environment.

Strong organizational and time-management skills.

Ability to manage multiple projects and priorities simultaneously.

Advanced Microsoft Excel proficiency.

Comfortable working in a small-business environment where responsibilities may span multiple areas.

Experience with Pipedrive CRM or similar CRM software.

Experience in manufacturing, distribution, electrical, HVAC, construction, industrial, or technical sales environments.

Experience with purchasing, logistics, inventory, order management, or supply chain.

Bachelor's degree in Business, Operations, Supply Chain, Logistics, or a related field

Competitive hourly rate

Car allowance

Gas/fuel allowance

Company phone

Performance-based incentives

The company is particularly interested in structuring compensation so that the employee has an opportunity to benefit from the company's success rather than relying entirely on fixed compensation.

This is an opportunity to join a growing technical business in a position with meaningful responsibility and autonomy. The Operations Manager will have the opportunity to build and improve the systems that run the company, work directly with ownership and customers, and play an important role in the company's continued growth.