Senior Systems Engineering

SENIOR SYSTEMS ENGINEER

Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust, transparency, and shared success, not sales quotas.

At our core, we value equity, humility, excellence, accountability, innovation, and openness. We are looking for an enthusiastic, empathetic, personable, self-driven individual, undeterred by the challenges that come with working in a small but growing tech company. Day-to-day tasks can vary significantly, but your primary focus will be on the execution of complex technical projects for our clients. The variety of project work and design/architecture statement of work generation is vast. Collaborate with coworkers, vendors, and work directly with clients via phone and email to design and implement a wide variety of technical engineering projects

• Architect, build, and administer mission-critical server infrastructure, firewalls, physical, and wireless networks
• Perform cloud migrations (Exchange, SharePoint, Entra ID/Intune, Azure)
• General complex administration of the Microsoft 365 ecosystem
• Take ownership of an issue, project, or architecture/design, seeing it through from beginning to end
• Must be flexible with on-duty hours as some project activities take place during evenings and/or weekends
• Participate in an on-call rotation

This role requires working from the office a minimum of three (3) days per week
Excellent written and verbal skills are imperative (previous Customer Service experience is a plus)

• Well-versed with Windows Server, multi-site Active Directory environments, Advanced Group Policy Management, NPS and RADIUS authentication
• Deep virtualization experience (Primarily Hyper-V, VMware, and corresponding clustering technologies, including SAN management)
• Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft RDS)
• Security design and best practices for systems and networks, including Multifactor Authentication implementation
• Coding or scripting experience is helpful (PowerShell, VBScript, or Python)
• Cloud infrastructure design, architecture, and administration (Microsoft Azure and Amazon AWS)

At least 4 years of experience in an engineering role in an MSP environment is required. Health, dental, and vision coverage with generous employer contributions

• Company-sponsored Life, STD/LTD Disability, and Workers' Compensation
• Generous PTO (starting at 16 days, plus paid holidays)
• Smartphone stipend for on-call rotation
• Weekly company lunches, coffee, snacks, and a pet-friendly office

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