Parts Counter - Sales & Service

The Spare Parts Coordinator plays a key role within Valmet. This position manages customer orders throughout the entire Order-to-Cash process, from order entry to payment receipt, while ensuring effective communication between customers and internal stakeholders. The role combines hands-on order management with leadership support responsibilities, ensuring efficient operations and high levels of customer servi
Success requires strong relationship-building, organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Support the development, implementation, and continuous improvement of best practices for order management and customer communication
Serve as an escalation point for complex customer, order, pricing, delivery, and invoicing issues.
Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to streamline workflows, remove bottlenecks, and improve customer service.
Support strategic initiatives and contribute to cross-functional projects that enhance operational efficiency and customer satisfaction.
Foster strong relationships with key customers and accounts to enhance customer satisfaction, loyalty, and long-term business growth.
Participate in periodic calls with Sales to review customer order status, priorities, and opportunities.
Process customer orders for parts and consumables received via email and other communication channels, and provide timely order acknowledgements.
Determine item costs, lead times, and availability through collaboration with internal stakeholders and available information systems.
Establish sales pricing in accordance with Valmet policies
Act as the primary customer contact regarding order status, delivery schedules, pricing inquiries, and issue resolution.
Provide timely and accurate order status updates to customers.
Support accounts receivable activities

5+ years of experience in customer service, account management or related roles. Bachelor's degree in business or related field preferred.
Valmet offers a dynamic work environment that is team-oriented, international and focused on growth. All this comes with a generous wage and benefits package that includes a company funded pension plan and 401k with company match.
Please note that only online applications will be accepted.
With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.
All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.