IT Helpdesk / Junior Sysadmin

The Junior Systems Administrator is responsible for supporting and maintaining the Citys IT infrastructure, including servers, systems, endpoints, and enterprise applications. This role focuses on ensuring reliable system performance, managing user access, and supporting day-to-day IT operations across all departments.
The position combines systems administration, endpoint management, and end-user support, providing Tier IIII technical assistance while assisting with core infrastructure services.
Essential Job Functions:
Essential functions, as defined under the Americans with Disabilities Act, may include the following duties, knowledge, and skills. This listing is not comprehensive, and duties may be assigned beyond those listed below. Reasonable accommodations will be made as required. The City reserves the right to modify job functions at any time.
Systems Administration
Assist in the administration and maintenance of servers, virtual environments, and core infrastructure systems.
Support user account management, permissions, and group policies within Active Directory.
Assist with management of hybrid identity environments, including Microsoft Entra ID.
Monitor system performance, uptime, and resource utilization; escalate issues as needed.
Perform routine system updates, patching, and maintenance.

Backup, Recovery & System Reliability
Assist in maintaining backup and recovery solutions for servers and critical systems.
Perform data restoration tasks as directed.
Help ensure business continuity by supporting system redundancy and recovery processes.

Endpoint & Application Management
Deploy, configure, and maintain desktops, laptops, and mobile devices.
Install, configure, and support standard City applications and services.
Support and troubleshoot Microsoft 365 applications, including email and collaboration tools.
Assist with system imaging, software deployment, and endpoint standardization.

Infrastructure & Network Support
Assist with basic network troubleshooting, including connectivity, switches, and wireless systems.
Support shared resources such as file servers, printers, and network drives.
Coordinate with senior IT staff or vendors on infrastructure-related issues.

Technical Support (Tier IIII)
Respond to helpdesk tickets and provide timely resolution of technical issues.
Troubleshoot hardware, software, and access-related problems.
Provide support for peripherals, printers, and user devices.
Assist users with login issues, system access, and general IT support requests.
Provide basic training and guidance to staff on IT systems and best practices.

Citywide IT Operations
Provide IT support across multiple City departments (e.g., administration, utilities, public works).
Assist with onboarding and offboarding processes, including device setup and account provisioning.
Support lifecycle replacement and inventory management of IT assets.
Coordinate with vendors for hardware repairs and software support.

Documentation & Coordination
Maintain documentation for systems, procedures, and configurations.
Assist in developing and updating standard operating procedures.
Support IT projects and system upgrades as directed.
Communicate effectively with users and IT staff regarding system changes and issues.

Operational Support
Provide occasional after-hours support for maintenance or system outages.
Assist in maintaining IT services during operational disruptions or emergencies.
Other activities the city may require.

Associates or bachelors degree in information technology, Computer Science, or a related field, or an equivalent combination of education and experience.
One (1) to three (3) years of IT experience, preferably with exposure to systems administration, network support, or infrastructure support.
Ability to successfully pass a background check and drug screening and obtain and maintain Police Department security clearance if required.
Valid drivers license with the ability to travel between city facilities as needed.
Strong technical troubleshooting, problem-solving, communication, and documentation skills, with the ability to support users and maintain accurate system records.

Skills and Character Traits
CompTIA A+, Network+, Microsoft Certified: Admin or Endpoint Administrator Associate, or equivalent industry recognized certifications.
Experience with Windows Server 2025, Active Directory, and Microsoft 365 suite.
Familiarity with virtualization platforms (e.g., VMware, Omnissa).
Experience in municipal or government IT environments.

Working Conditions:
Full time position; salary with occasional after hours support.
Work performed in an office, server room, vehicle bay, or field environment depending on operational needs.
May require lifting equipment, climbing ladders, or working in confined spaces.

Compensation details: 48000 Yearly Salary
PIab1f26cafe7f-26289-40436827