Shift Advocate

S. multi-state cannabis operator with more than 90licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
Were re-imagining how we work across every part of our business, and were looking for builders and doers to roll up their sleeves and help shape whats next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, were not only shaping a company, but also building the future of cannabis. The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
Provide excellent customer service to all patients while also coaching other team members
Administer routine inspections to maintain the accurate inventory of all cannabis products.
Manage and supervise the activities of patient advocate staff
Ensure that all Procedures are updated in store to provide the best practice for staff and patients
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
Ensure Key performance Indicators are captured
Manage daily financial reporting requirements and oversee all cash handling procedures.
Develop and maintain a schedule of all patient advocate staff
Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
Assist in ensuring the dispensarys compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
Receive, check and enter inventory into NAV when shipments arrive
Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
High energy, customer focused, and proactive
Strong customer service skills
Ability to work efficiently with employees, customers, government agencies, and the public
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Must be able to pass a Level 2 Background Check (FBI)
High school diploma/GED required
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Patient Advocates
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.