Full/Part Time Front Desk Receptionist

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Guest Services

The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.

Maintains guest service as the driving philosophy of the operation

Front Desk Operations

Process guest reservations, registration (check-in) and departures (check-outs)

Offer guest assistance at every opportunity

Provide information to guests about hotel policies, services and amenities

Provide information, directions and other assistance as necessary about the local area

Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.

Handles collection efforts of all in-house balances and notifies management of potential liabilities

Monitors all cash, check, credit card and ledger accounts through shift reports and performs audit functions if assigned

Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.

Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, and other areas as necessary

Comply with all standards and regulations to encourage safe and efficient hotel operations

Maintain regular attendance in compliance with company policy

Maintain high standards of personal appearance and grooming in accordance with company policy

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or equivalent, plus relative experience in customer service

LANGUAGE AND MATHEMATICAL SKILLS

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

CERTIFICATES, LICENSES, REGISTRATIONS

Full-Time/Part-Time Full-Time and/or Part-Time

Shift Various Shifts

Position Front Desk Agent

Scholar Hotels is an organization that believes in an entrepreneurial culture; Help Team Members Stay Healthy

Provide excellent health benefits and encourage wellness through vendor discounts and onsite health assistance.

Offer incentive programs to reward effort and improve quality of life.

This position is currently accepting applications.

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