3rd shift Front Desk Receptionist (full-time)

Hotel Landing Front Desk PositionThe Hotel Landing is the premier luxury lakeside destination in the Upper Midwest, where every experience is thoughtfully curated and every guest interaction is defined by discretion, personalization, and impeccable service. Our team is committed to excellence, innovation, and building relationships that elevate both our brand and the experiences we deliver.Job OverviewResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.QualificationsEducation/Formal TrainingHigh School diploma or equivalentExperienceNone requiredKnowledge/SkillsMust have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.Must be fluent in oral and written English.Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to read written communiques and monochrome computer screen.Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.Occasional carrying and lifting of files and office items up to 25 lbs.Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. The Perks:Sage Hotel & Restaurant Discounts across the USPaid vacation, sick and holiday payMedical, Vision, Dental Insurance401kConvenient LocationFree Shift MealComplimentary ParkingPosition Type: Regular Full-TimeProperty: Address: 925 Lake St ECity: WayzataState: MinnesotaEOE Protected Veterans/Disability