Head of Quality Control Testing

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

Second shift hours: 3pm - 11:30pm.

Lead daily activities of Test Technicians and Inspectors supporting various product lines within the site.

Align testing and inspection tasks with the production schedule and communicated priorities.

Ensure adherence to UL standards, customer specifications, electrical testing requirements, and company policies.

Oversee testing processes including hipot, megger, torque checks, functional testing, continuity inspections, and other required verifications.

Verify all testing logs, data sheets, inspection forms, and digital entries are accurate and complete.

Support root cause investigations and corrective or preventative actions for test or quality issues.

Train and mentor team members on test procedures, safety practices, documentation, and equipment usage.

Coordinate with Production, Engineering, Project Management, and Materials teams to resolve test failures, part shortages, or missing documentation.

Maintain test equipment readiness including calibration, safety checks, and proper storage.

Monitor daily performance indicators including first‑time quality, test throughput, retest rates, and downtime.

Communicate risk conditions, schedule conflicts, and equipment concerns to the Test and Inspection Manager.

Support continuous improvement activities through accurate data collection and participation in process reviews.

Enforce escalation procedures for safety events, quality issues, and critical equipment failures.

Manage workforce expectations related to attendance, conduct, performance, and company policies.

Perform other duties assigned by the Test and Inspection Manager.

Supervision of Personnel

QC Leads

QC Inspectors

Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment.

Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists.

Consistent application of documented processes across all shifts.

Quality and Technical Expertise

Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis.

High attention to detail during inspections, data entry, and test result validation.

Strong communication with test leads, QC leads, and production partners.

Coaching, mentoring, and supporting team development.

Ability to resolve production and testing issues quickly.

Strong prioritization and task organization to maintain testing throughput.

Accountability for schedule adherence, quality performance, and consistent process execution.

Adaptability to shifting priorities or unplanned challenges.

Support training for new hires and existing team members.

Key Performance Indicators (KPIs)

Quality: Delivery: On‑time testing performance, test throughput, bottleneck reduction.

Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

Technical Degree (Associate’s or BS) or Certification preferred, or 5 years’ experience in a relevant manufacturing field.

At least 2 years of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment.

Considerable experience with measuring and test equipment.

Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint).

Lean manufacturing and process improvement preferred.

Physical / Mental / Environmental

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

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