Head of Operations & Business Management

Start your next chapter and join EMD Electronics.

Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high‑tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

MEGASYS® offers specialized services in managing gases, chemicals and slurries, where our technicians and engineers provide critical on‑site support in semiconductor manufacturing environments.

As the MEGASYS® Operations Manager, you will lead an on‑site Megasys® operations team, ensuring that customer service is well‑supported and resourced to achieve safety, operational excellence, and customer satisfaction. You will be the primary contact for customers regarding site‑wide operational issues.

Your role includes developing and driving team goals and objectives, building a team of leaders, and enhancing site safety and quality by addressing departmental issues. You will maintain strong customer relationships through daily communication, anticipating needs, and fulfilling commitments. This position requires collaboration with various internal and external departments, including Quality, EH&S, Human Resources, Engineering, and Commercial.

You will oversee a multi‑functional operation, necessitating a solid understanding of gas and chemical delivery systems for effective technical communication with customers and support departments. Key responsibilities include managing process safety, system design and modifications, factory innovation support, and continuous improvement initiatives.

Administrative duties will encompass employee development and performance reviews, technical writing and reporting, key performance analysis, process safety reporting, management of change (MOC) reviews and approvals, and overseeing in‑house quality systems and audits.

In this position, you will have the opportunity to collaborate with other sites, participate in off‑site meetings, and engage in occasional travel for training and strategic initiatives. Your leadership will be crucial in driving the success of our operations and enhancing customer relationships.

Promote a culture of safety and quality by sharing relevant data with the team and customers, driving improvements in operational practices, and managing any changes to operational agreements.

Oversee daily site operations, ensuring alignment with organizational goals and customer expectations while managing escalations and addressing business issues.

Foster a positive team environment through open communication, collaboration, and professional growth, while identifying training needs and providing support for team members.

Develop and communicate a strategic vision for the team, cascading goals and objectives to the team to successfully drive initiatives that align with organizational priorities and enhance overall performance.

Serve as the primary point of contact for customers, ensuring satisfaction and collaborating on operational improvements to enhance efficiency and effectiveness.

Develop, track, and report on key performance indicators (KPIs) to assess site performance, drive continuous improvement, and ensure compliance with relevant regulations and internal policies.

The Manager’s base schedule is Monday through Friday during standard business hours. Due to the nature of the role, the candidate should expect to respond to off‑hour calls as needed, spend time with night‑shift teams, and periodically check in with teams during weekends.

75% of time walking throughout the facility (3-6 miles per day).

Military Veterans
Veterans from any branch or MOS with hands‑on mechanical skill sets are encouraged to apply.

BS degree in engineering, chemical science discipline or related area of study and 5+ year of work‑related experience

Direct semiconductor experience

Experience with gas and/or chemical delivery systems in ultra‑high purity operation

10+ years industrial / semiconductor experience

Continuous improvement experience

Comprehensive, paid, on the job training program that allows our employees to quickly learn critical technical skills to excel in this role and rapidly progress in their careers

Excellent benefits including a starting vacation allowance of 3 weeks, 6% 401k match programs and medical, dental and vision benefit coverage on day one of employment!

Position may be eligible for sales or performance‑based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

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