Head of Operations Management (m/w/d)

Overview

Ameripro Health is seeking an Operations Supervisor that will oversee daily EMS field operations in the absence of senior management. This role ensures adequate coverage, compliance with protocols, and operational efficiency while serving as a liaison between field staff and other departments. The position requires strong leadership, organizational skills, and the ability to respond to critical incidents when needed.

Why Choose AmeriPro

At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, ongoing training, and a supportive environment where your expertise is valued. Powered by innovative, cutting‑edge technology and state‑of‑the‑art ambulances, you will have the tools to focus on what matters: saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward‑thinking team redefining EMS through innovation and a relentless commitment to excellence!

Compensation & Benefits

AmeriPro supports you and your family by offering a comprehensive and competitive health and well‑being benefits program.

Competitive compensation

Personal Time Off starting at 2 weeks and increasing with tenure

Expansive Benefits package to include Medical, Dental, Vision, Short‑term Disability, Life, Accident and Critical Illness and Hospital Indemnity

Employer paid Basic Life and AD&D

Employer $600 contribution to HSA with an HDHP

401(k) Employer Match of 50% up to first 6% of eligible compensation

Employee Assistance Programs (EAP)

$5,000 Tuition Reimbursement for Professional Development

Opportunities for career Advancement

Flexible Scheduling Options

Key Responsibilities

Supervises day‑to‑day field operation employees in the absence of senior management.

Ensures field employees have the required equipment to perform the essential functions of their assigned duties.

Serves as liaison for field staff to other departments (i.e., Training, CQI, Payroll, Human Resources, Billing, Communication).

Prepares appropriate paperwork involving mechanical breakdowns, accident investigation, exposures, daily shift activities, and other incidents that may occur.

Responsible for maintaining daily schedule and discrepancies.

Maintains appropriate training records, maintenance records, and any required state specific records.

Responsible for ensuring all units have adequate supplies as well as ensuring all supplies are ordered.

Ensures assigned employees consistently adhere to policies, procedures, guidelines, directives and standards.

Ensures that Patient Care Protocols are adhered to.

Assist the Director in evaluating the performance of employees assigned to him/her, maintain attendance records, and ensure employees maintain required certifications.

Supervisors and monitors the overall deployment and efficiency of the established system.

Shall perform the duties outlined in the Paramedic Job Description as required.

Performs all of the above functions in accordance with established financial and operational plans and goals pertaining to cost effectiveness and efficient management.

Shall respond to the scene of calls with crews and shall assume transport sector officer and coordinate ambulance transport in the event of a Mass Casualty Incident.

Will first respond on calls that they are the closest resource, will also have mandatory response needs based on acuity of call, i.e., DOA, Multi System Trauma, Life Threatening Emergencies, etc.

Physical Requirements

Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear

Frequently is required to stand and walk

Occasionally required to sit, climb, stand, or balance

Frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Qualifications

Excellent organizational and leadership skills.

Effective written and verbal skills, including proper spelling and grammar.

Certification & Licensure Requirements

Minimum of 2 years' experience preferably in the EMS field

High school diploma, GED, or equivalent qualification

Current State Paramedic licensure in good standing

Current National Registry NREMT certification (if required by state)

Current CPR: BLS, ACLS, PCC/PALS, PHTLS/BTLS certifications

Valid State driver's license

FEMA IS Certifications (IS-100, IS-200, IS-700, IS-800)

Current Ventilator certification with required renewal every three years

Strong leadership skills and proven ability to collaborate in a team

Proficient verbal and written communication skills, with the ability to comprehend and execute instructions in English

Equal Opportunity Employer Statement

It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation.

Shift

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