Head of Operations & Business Management

Job Description Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for nearly six decades.

Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. We live our values every day and these values have allowed us to build a phenomenal team delivering best in class products to our customers. If we asked a friend to describe you would they use words like “competitive,” “driven,” “team-focused,” “detail-oriented,” “agile,” and “a problem solver”? Are you willing to take calculated risks to achieve better than average results? The Director of Internal Operations is an enterprise leader responsible for improving how Fessler & Bowman operates across departments, regions, and projects. Reporting to the Chief Operating Officer, this role will develop, standardize, and continuously improve companywide processes and systems, with a particular focus on Project Management, Field Operations, Estimating, and other critical business functions. The Director will partner with leaders across the organization to establish scalable processes, improve the use of technology, strengthen cross-functional coordination, and drive continuous improvement as the company grows.

Lead cross-functional process improvement initiatives from initial assessment through implementation, adoption, and ongoing measurement
Establish clear ownership, handoffs, controls, and performance measures for critical business processes
Evaluate and optimize the use of existing business and construction technology, including platforms such as Procore and B2W
Drive consistent adoption of company processes and systems through communication, training, change management, and engagement with field and office teams
Develop and manage a prioritized portfolio of continuous improvement initiatives based on business value, operational risk, and organizational needs
Establish metrics and reporting to measure process performance, technology adoption, efficiency, and sustained improvement
Build and develop an Internal Operations team as the function and needs of the organization continue to grow
Communicate recommendations, risks, progress, and results to the COO, Executive Team, and other organizational leaders
Bachelor’s degree in Construction Management, Engineering, Operations, Business, Information Systems, or a related field preferred; 10+ years of progressive experience in construction operations, operational excellence, process improvement, business systems, or organizational transformation

• Experience within construction, self-perform specialty contracting, or another complex, project-based and field-oriented organization strongly preferred
• Demonstrated experience leading enterprise or cross-functional process improvement and organizational change
• Strong understanding of construction operations, including Project Management, Field Operations, Estimating/Preconstruction, and the project lifecycle
• Experience evaluating, implementing, and improving business technology and construction management systems
• Strong executive communication, facilitation, problem-solving, and change-management skills
• Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred
• Creative and results-oriented, with the ability to translate complex business challenges into practical, scalable solutions

Environments include but are not limited to the following: office and field settings, high/low temperatures, areas close to traffic, loud and frequent noises, confined spaces, heights, indoor/outdoor settings.

The recruitment process will include a phone-screen, in-person meeting and a pre-employment background check and drug test.