Service Concierge Customer Support Position

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Rose Glen Manor is seeking a dedicated Concierge to assist residents and visitors at Rose Glen Manor, ensuring a high level of service and enhancing the overall experience for everyone in our community.

At Rose Glen Manor, we foster a culture of compassion, leadership, and growth-for our residents and our team. Comprehensive health, dental, and vision insurance

Paid time off and holidays

Company-paid life insurance

Company-paid Employee Assistance Program

Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.

Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.

Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.

Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.

Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.

Assist in the coordination of community events and activities, ensuring residents are informed and engaged.

Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.

Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

High school diploma or equivalent (required)

Previous customer service or concierge experience (preferred)

Proficiency with office equipment and software, including Microsoft Office Suite

If you're a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Rose Glen Manor!