Head of Service Management

Job Summary We are seeking a dedicated and experienced Service Manager to oversee our operations and ensure exceptional service delivery. The ideal candidate will be responsible for managing a team and driving sales growth. This role requires strong leadership skills, effective communication, and a passion for providing outstanding customer service.
Duties Supervise daily operations to ensure efficiency and adherence to company standards.
Lead, train, and develop team members to enhance their skills and performance.
Oversee budgeting processes to ensure financial targets are met.
Implement sales strategies to achieve revenue goals while providing excellent customer service.
Monitor team performance and provide constructive feedback to improve service quality.
Collaborate with other departments to streamline operations and enhance customer satisfaction.
Conduct regular assessments of store management practices to identify areas for improvement.
Experience Proven experience in a supervisory or management role within a retail or service-oriented environment.
Strong background in services management with a focus on achieving targets.
Excellent mathematical skills for budgeting and financial analysis.
Ability to effectively manage a team, fostering a collaborative work environment.
Experience in training development programs aimed at enhancing employee capabilities.
Lead and motivate a team of skilled technicians and service advisors
Drive departmental performance, meeting and exceeding profitability, managing KPI's. And most importantly, setting the bar in our market for CSI.
Oversee daily operations of the service department, ensuring efficiency and quality
Maintain compliance with manufacturer standards and dealership policies
Foster a customer-first culture throughout the service department
What We’re Looking For 3+ years of experience as a Service Manager (Import brand experience preferred)
Strong leadership, communication, and problem-solving skills
Deep understanding of fixed operations and dealership management software (DMS)
Proven track record of CSI improvement and revenue growth
Valid driver's license and clean driving record
We Offer Competitive salary + performance bonuses
Comprehensive benefits package (health, dental, vision, 401(k))
Ongoing training and advancement opportunities
A supportive, high-performance team culture
Join our team as a Service Manager where you can make a significant impact on our operations while developing your career in a dynamic environment!

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