Service Mod

Job Description MANAGER ON DUTY -- Will need to work EVENING and WEEKEND SHIFTS!!

The Manager On Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. The Manager on Duty will partner with Assistant General Managers in support of the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales.

Reliable service as scheduled; Assist in recruiting, hiring, training and developing a high performing staff consisting of front desk and trainers.
Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
Answer phones in a friendly manner and assist callers with a variety of questions.
· Assist in overseeing cleanliness and maintenance of facility.
Other duties as assigned by the General or Regional Manager or Managing Partner

The position reports directly to the General Manager and/or the Assistant General Manager in the GM’s absence, in charge of CLUB operations under the direction of an assigned Regional Manager.

Self-starter who takes initiative with minimal direction and supervision
Basic computer, math, and communication skills required
Superior customer service skills, preferably in the fitness industry
Strong communication, problem-solving, time management and analytical skills
Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment
Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to members
Must be computer proficient and well versed in Microsoft Office Suite.
Strong track record of successfully executing on tasks and duties assigned by General Manager
Desire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General Manager
Ability to travel to other clubs as needed
Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

\nCompany Description CLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.
CLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.