Parts Counter Associate - Hourly

Parts Counter Associate

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts Counter Associate person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company's vision of working as "One Professional Team."

Pay rate is $20.00- $35.00 per hour. Pay rate is dependent on education and experience.

Essential functions:

Receives phone-in and walk in customers' request for parts

Locates parts for customers on various machines, CAT, and other brands we service

Finds parts using automated system

Maintains good notes, organized desk for easy and quick access to information

Maintains warranty credits/inspections and Warranty return processes

Pulls orders

Processes Customer and Shop order credits and quotes

Puts proper notes on orders for backorder analysts to process backorders

Ensures proper shipping instructions are placed on orders

Works cooperatively with fellow team members to accomplish warehouse/parts goals

Functions as the liaison to the Service Shops for parts backorders

Answers phone calls as a primary responsibility in a prompt and professional manner

Helps fellow counter personnel find parts information more efficiently

Assists the supervisor in projects when called upon

Handles on-call duties, assisting customers after hours

Appropriately suggests the purchase of additional items when selling a part

Provides leads to PSSR's, Service shops, etc.

Relays proper parts technical information when necessary

Directs customers to the proper service techs, when more information is needed

Other duties as assigned by manager

Required education and experience:

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical demands & competencies:

Standing, walking, talking, sitting, use of hands & hearing

Squatting/Kneeling

Ability to ascend/descend ladders, stairs, etc.

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Medium work that includes lifting and/or moving objects up to 32 pounds or more

Work environment:

Noise: Loud

Environment: Indoors and Outdoors

Other duties:

Job offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Wagner Equipment Co.