Front Desk Receptionist WEEKEND NEEDED

Front Desk Agent Location: Kanab, Utah Hiring Range: $15.80 per hour to $18.00 per hour, depending on experience.

Position Summary: The Front desk agent will perform concierge-related duties at a high professional level and will support guests in every manner both on the phone, via email and in person.

Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. The Front-Desk agent will Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. Assist customers with planning and booking reservations for Best Friends Lodging. Communicate with housekeeping and maintenance departments to ensure prompt responses to guests' needs.

Make reservations or appointments for guests who want to avail themselves of local entertainment or services

Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues

Oversees daily Roadhouse & Mercantile operations including checking-in/out of guests, assisting guests with recommendations, requests and local activities, processing of payments and other guest -oriented tasks as needed. ensures room charges and taxes are properly posted to guest folios.

Performs occasional housekeeping, property cleaning as necessary,

One to two years related customer service experience preferred.

Must have proficiency with a variety of computer software applications in word processing, spreadsheets, research, and presentation software (Microsoft Windows, Word, Excel, PowerPoint, Outlook, Teams and related software).

Experience in interacting with the general public (customer service) preferred. Demonstrates personal accountability to ensure that all responsibilities are completed effectively and in a timely manner.

Must be willing to work weekends and holidays.

Must be ok with exposure to various animal allergens

Must be able to perform physical activity on a frequent basis, including, but not limited to walking up/down stairs, lifting and carrying, reaching, stooping, squatting, cleaning and bending.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society. Best Friends Animal Society