Closer- Night Shift

Customer Service Representative
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Greet/meet potential members, providing a great customer experience.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Minimum Qualifications: Honesty and good work ethic Strong customer service skills Basic computer proficiency
Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. Benefits: Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities