Client/Customer Support Rep

Support the leaders who help pharmacies nationwide!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. This role is based in our Grapevine, TX office

Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

Act as the central point of contact between executives, internal teams, customers, and external partners

Assist with planning and coordinating department initiatives, projects, and cross-functional activities

Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation

Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records

Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams

Send welcome emails to new customers and ensure all onboarding steps are initiated promptly

1+ years of experience in an Administrative Assistant

• Ability to manage multiple priorities with minimal supervision in a fast‐paced environment
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
• Experience supporting multiple senior leaders simultaneously
• Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Employer contributions to Health Savings Accounts (HSA )
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

If you thrive on organization, communication, and supporting leaders APPLY TODAY!

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