Head of Operations & Business Management

Overview Operations Manager - Tradeshow (22560) at PGL (Perimeter Global Logistics).
To meet or exceed the expectations of our clients, each and every time we are of service to them. To help fellow team members in your department as well as other departments when they may need it. Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Facilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
Coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
Correspond with suppliers or customers to improve supply chain efficiency or sustainability.
Facilitate distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
Recommend optimal transportation modes, routing, equipment, or frequency.
Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
Participate in carrier management processes, such as selection, qualification, or performance evaluation.
Assist in the development of risk management programs to ensure continuity of supply in emergency scenarios.
Plan or advise on material flow management systems to meet production requirements.
Facilitate policies and procedures for logistics activities.
Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
Establish or monitor specific supply chain-based performance measurement systems.
Execute specific customer requirements, such as internal reporting or customized transportation metrics.
Ensure carrier compliance with company policies or procedures for product transit or delivery.
Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.
Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request
Utilize the computer system on every call received or made
Accrue accurate cost, looking out for the financial interest of our clients and PGL
Send out information to start the preliminary carrier claims process
Years of Experience: 5-7 years experience with increasing levels of responsibility working directly for a 3PL / Freight Forwarding company
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Management of Personnel Resources; Time Management; Monitoring; Desktop computers; Laptop computers; Special purpose telephones; Multi-line telephone systems
Compliance software; Electronic mail software; Enterprise resource planning ERP software; Warehouse management system WMS software (Deposco); Customer resource management CRM software; Logistics and supply chain software (CargoWise ediEnterprise); Spreadsheet software; Microsoft Excel and other office applications

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