Butler/Guest Service Ambassador

Job Description Provide personalized, five-star service while supporting the daily operation and presentation of the property’s luxury amenities. Anticipate residents’ needs, assist with requests, maintain welcoming and well-appointed amenity spaces, and create an exceptional resident and guest experience through attentive, professional, and proactive service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Warmly welcome and greet residents and guests while maintaining a professional, attentive, and service-oriented demeanor at all times.

Anticipate residents’ needs and respond to requests promptly, professionally, and with discretion.

Serve as a resident liaison and property ambassador, providing assistance, information, and personalized service throughout the property.

Assist residents with personal requests, including escorting residents to and from their units, assisting with belongings, luggage, groceries, deliveries, and other reasonable requests.

Assist with resident requests such as dining and event reservations, transportation arrangements, deliveries, local recommendations, and other concierge-style services.

Support unit preparation and resident arrival requests as directed, including coordination of requested items and services.

Provide assistance throughout the property’s amenity areas and ensure residents and guests receive attentive service during their use of the amenities.

Assist residents with lounge chairs, towels, umbrellas, cabanas, recreational equipment, and other amenity-related items as applicable.

Set up, organize, and maintain amenity areas throughout the day, ensuring furniture, equipment, towels, and other items are properly arranged and presented.

Maintain required amenity sign-in, reservation, equipment checkout, or usage records as applicable.

Monitor amenity areas to ensure compliance with Association Rules and Regulations while communicating policies to residents and guests in a courteous and hospitality-focused manner.

Conduct routine walkthroughs of assigned amenity areas to ensure spaces remain clean, organized, safe, fully stocked, and presentation-ready.

Promptly report maintenance concerns, damaged equipment, safety hazards, or other operational issues to the appropriate supervisor or department.

Assist with light upkeep of amenity areas, including organizing furniture, replenishing supplies, removing discarded items, and maintaining a clean and orderly environment.

Coordinate with Housekeeping, Engineering, Front Desk, Concierge, Lifestyle, Security, and other departments as needed to fulfill resident requests and maintain seamless service.

Assist with resident events, amenity programming, special activities, and property functions as assigned.

Resolve resident and guest concerns promptly when possible and escalate matters to management when additional assistance is required.

Respect resident privacy and maintain confidentiality regarding resident information, preferences, requests, and activities.

Develop familiarity with residents’ service preferences when appropriate to provide personalized and anticipatory service.

Maintain the highest standards of personal appearance, grooming, uniform presentation, professionalism, and workplace organization.

Approach all interactions with residents, guests, vendors, and fellow team members in a gracious, courteous, attentive, and professional manner.

Maintain regular attendance and flexibility in scheduling based on the operational and service needs of the property.

Assist other departments with projects, resident services, and operational needs as assigned.

Employee reports directly to the Property Manager or in their absence directly to the General Manager of the community.

Commitment to delivering exceptional, five-star customer service.

Strong hospitality mindset with the ability to anticipate resident and guest needs.

Ability to remain courteous, composed, and service-oriented in a fast-paced luxury environment.

Flexibility to respond to a variety of resident requests, amenity needs, and changing operational priorities.

The work environment includes both indoor and outdoor areas throughout the property, including residential and amenity spaces. The position requires frequent interaction with residents, guests, team members, and vendors and may involve exposure to varying weather conditions while performing outdoor amenity responsibilities.

auditory and visual skills; This is a full-time non-exempt position, average 40 hours a week. Bachelor’s degree in Hospitality Management

Previous working experience as a Butler or Assistant Butler; Working knowledge with computers and software used in an office environment.

Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.