Head of Strategy & Business Operations, Work Management

We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are looking for a Strategic Operations Manager who can build the mechanisms that help leadership see clearly, make decisions, and drive execution.You will move fluidly between building forecasting models, running operating reviews, coordinating cross-functional initiatives, identifying bottlenecks, and creating the systems that allow teams to scale. What You’ll DoYou will own recurring operating rhythms and business reviews that turn leadership priorities into clear owners, dates, metrics, tradeoffs, and follow-through. You will build and maintain planning, forecasting, and capacity models; develop dashboards and reporting that improve decision quality; What You’ll Bring5-10 years of experience in operations, business operations, strategic planning, manufacturing, logistics, supply chain, program management, or another execution-heavy operating environment.A demonstrated history of creating systems that scale: operating cadences, planning models, dashboards, review mechanisms, ownership models, and follow-up loops.Comfort operating in ambiguity and high-growth environments where the right answer changes as the business learns.you can build a model in the morning, facilitate an executive review in the afternoon, and drive action items to closure by the end of the day.What Else You Need to KnowThis will be an in-office role based out of our South San Francisco HQ. Must be able to travel up to 25% of the time either to our HQ or into the Field.The starting cash range for this role is $112,500 - $200,000; please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; benefits such as medical, dental and vision insurance; We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.