Customer Service/Sales Processor

Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.
The Sales Coordinator will provide sales and administrative assistance to the sales team. This individual will work with the Sales and Service Departments to ensure equipment is ready for delivery, coordinate delivery of equipment to customer and assist customers and Sales with status of delivery.
Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
Excellent communication skills required with sales team (phone & electronic) to assist them in providing the customer the best retail sales experience possible.
Liaison between Sales & Service Department to ensure efficient and economical process of machine make ready and repairs.
Ensuring equipment is delivered on time & in professional manner that exceeds customer's expectations.
Work with Inventory Managers to determine & maintain proper levels of equipment & work tool inventory at branches.
Assist in the equipment and work tool physical inventory
Help maintain professional equipment & work tool displays.
Tracks shipping dates on all orders placed with the manufacturer. Follow-ups on machine orders with the manufacturer and advise sales personnel of order status.
Upon arrival of equipment, coordinate with service department through work order authorization to prepare service for assembly and delivery.
Coordinate the delivery of equipment to customers & transfers between branches. Research and respond to telephone inquiries from internal and external customers regarding equipment (identification, delivery dates, billing dates, vendor invoice coding, etc.)
To be successful in this position you should have prior experience prioritizing work flows, completing projects in a timely fashion and organizing processes. You should possess a strong sense of urgency and desire to provide superior customer service. High School Diploma or related equivalent required.
Bachelor's Degree from a four year college or university or related equivalent experience preferred
Computer skills to include Internet Explorer, Excel, Access, Word, PowerPoint.
Must be able to comprehend, speak and write the English language. Knowledge of Spanish language preferable but not required.
Creative thinking and problem solving ability.
Safety: We value the lives and health of our team and customers above all else.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
We respond quickly to customer needs and hold ourselves accountable for results.
Delivering quality results
Exhibiting superior customer service skills
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure

• Individual Bonus Opportunities Available
• Financial Wellness Coaching

Medical, Vision, Dental Insurance
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off

Paid Holidays
Tuition Reimbursement
Ongoing Training
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities