Head of Remote Assistance Operations

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Operations Manager

Full Time Regular United State, US

Job Type: Full-Time | Exempt | Hybrid/Remote Eligible

About Commercial Bank of California

Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2025.

We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking— one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.

Operations Manager is responsible for the direction and management of payment channels critical to the bank ACH systems, and all associated daily processing activities. Operations Manager is tasked with advising and leading as a strategic partner, recommending operating, system and product improvements to the bank’s various payment channels. S/He will accomplish this by ensuring sound operational processes and practices that mitigate identified risk concerns, while increasing operating efficiencies. This position plans, organizes, and controls the day-to-day administrative, operational, and compliance activities. ensure solid risk management practices, audit and regulatory compliance; balancing/reconciliation activities, etc. Monitors processes to ensure the PSD Operations team runs smoothly and efficiently, ensuring all work is completed timely within established deadlines. This manager provides technical, functional, and operational support to the PSD Operation team and serves as a point of escalation to ensure successful Payment Operations for the Bank.

Foster good working relationships with clients, management, and the payments solutions team.

Responsible for maintaining a current knowledge of payment regulations, primarily ACH and BankCard, including rule updates and financial industry trends in order to provide direction, train and educate Operational staff members.

A thoughtful leader who provides strategic, operating system recommendations to continually improve the controls, products and processes used within these payment channels based upon regulatory guidance and financial industry trends.

Manages and motivates various teams, who must be able to work in a high-pressure environment with strict deadlines, while maintaining accuracy in the performance of their daily tasks. Ensures proper audit, risk and other controls are in place in all areas of management to protect against any fraudulent activity or unnecessary risk exposure.

Ensures the staff perform activities in compliance with all bank policies and procedures, and that documentation and record-keeping is accurately and properly maintained.

Responsible for compliance with Card Brand and NACHA rules and regulations.

Experience in reviewing and analyzing individual and corporate financial data, KYC/KYCC documentation

Must be team-oriented adhering to Commercial Bank of California’s corporate culture

Must maintain a high level of accuracy in performance in a high-speed environment

Proficiency with Microsoft applications

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree preferred or equivalent work experience

Competitive employer contribution to medical, dental and vision coverage

Flexible Spending Accounts (FSA) and Dependent Care Accounts

Employee Assistance Program (EAP)

Life, AD&D and disability insurance

Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer

Commercial Bank of California is proud to be an Equal Employment Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.

Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io Policy

Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.

To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California.