Help Desk IT Support / Technical Support

Job Description

Job Description About the Role Are you someone who loves figuring out why the Wi-Fi is acting up, enjoys being the “tech-savvy friend,” and gets a kick out of solving problems? We're looking for a Help Desk Technician I to join our IT team - someone with a genuine curiosity about technology and a willingness to learn, grow, and take on new challenges.

This is an entry-level role, and we mean it. You don't need to walk through the door already knowing everything on this page. What matters most is that you have a baseline comfort with computers and technology, a great attitude toward helping people, and a real desire to build your IT skills over time. We'll help you grow into the rest.

As the first point of contact for employees experiencing technical issues, you'll provide friendly, patient support for computer hardware, software, mobile devices, printers, and other everyday technology. Along the way, you'll be mentored by senior IT staff, exposed to real systems and tools, and given room to grow your career in tech.

What You'll Be Doing (and Learning)

Responding to IT support requests via phone, email, our ticketing system, and in person

Learning to diagnose and resolve common hardware, software, and peripheral issues

Helping install, configure, and maintain desktop computers, laptops, printers, and other end-user devices

Assisting users with password resets, account access, and Microsoft 365 applications

Creating, updating, and closing support tickets, and documenting your troubleshooting steps

Escalating trickier issues to senior IT staff or vendors - and learning from how they're resolved

Helping set up workstations for new employees, including computer imaging and equipment deployment

Supporting routine maintenance, software installations, and system updates

Helping track inventory of IT equipment and accessories

Following company security policies and best practices to help protect our data

Contributing to technical documentation and end-user training as you gain experience

Occasionally participating in on-call or after-hours support as part of the team rotation

What We're Looking For

A baseline comfort with computers, common software, and everyday technology

Curiosity and a genuine interest in learning how technology works

Strong customer service instincts - patience, empathy, and clear communication

A problem-solving mindset and willingness to dig into an issue until it's resolved

Reliability, accountability, and a collaborative attitude

Openness to feedback and coaching, and motivation to grow your technical skill set

No specific certifications or prior help desk experience required - if you've ever been the go-to person for fixing a family member's computer, or you're excited to start a career in IT, we want to hear from you.