Head of Infrastructure Delivery Management

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Delivery team is looking for a Manager to join our expanding Infrastructure Operations team. The Infrastructure Delivery Manager manages the implementation and delivery of inbound capacity and equipment.

If you would like to use people skills and technical knowledge and apply them to delivering on-time, defect-free service, we'd like to meet you. Your work will help to create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.

The Infra Delivery Manager will:

• t• Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
• t• Manage inbound capacity from receiving through deployment stages
• t• Manage the installation network and cabling infrastructure in a data center environment
• t• Guide, train and educate staff on the best practices related to all service owner issues
• t• Manage tasks and deliverables across small to large-size projects
• t• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• t• Provide weekly report to the data center manager
• t• Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
• t• Recruit and train data technicians to ensure appropriate staffing levels
• t• Drive compliance to Amazon performance management requirements

The Infra Delivery Manager

• t• Manage the daily operations for installing and delivering network equipment and related infrastructures; driving low voltage structured cabling across the Amazon data center platform
• t• Installing and delivering our network equipment and related infrastructures to improve effectiveness through process innovation

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Bachelor's degree or above in engineering or equivalent, or experience managing teams

• Experience creating reports, interpreting metrics and driving overall insights or analysis
• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level
• Experience in vendor management
• 3+ years of management/team lead function experience
• 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

4+ years of data center design, construction, operations, or facility maintenance experience

• 2+ years of computer networking experience, or experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience in automation or monitoring frameworks, deployment or development
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.