Head of IT Information Security

Due to our extensive growth and increasing reliance on technology and integrated business systems, we are seeking an IT Director to partner closely with our Leadership Team and Business Systems Team to ensure our IT strategy, infrastructure, cyber security and technology governance effectively support our business needs.

The IT Director reports to the COO.

IT Director Responsibilities/Accountabilities
Develop and execute a comprehensive IT strategy that includes infrastructure, cybersecurity, data architecture and enterprise application governance.

Participate in Leadership L10 meetings and strategic planning initiatives.

Partner with executive leadership to leverage technology for scalability, efficiency, and customer service improvements.

In partnership with the Business Systems team, create and maintain a multi-year technology platform plan to support the business.

Team Management

Lead, mentor, and develop a high-performing IT team that includes infrastructure, help desk, security and technical engineering resources.

Oversee hiring, training, performance management, professional development and succession planning.

Technology Operations

Own uptime and performance of IT infrastructure, network operations, cloud and on-premise systems, enterprise applications, and data security.

Oversee the installation and continued maintenance of facility infrastructure; including security, access control, video surveillance, and audio-visual systems for all HM Cragg facilities.

Establish and maintain IT governance, change management, and support processes that improve consistency and user adoption across the organization.

Provide technical leadership for the ERP platform including performance, support, and optimization.

Alongside the Business Systems Leader, partner with Finance, Operations and Sales to ensure the ERP platform is stable, secure, and scalable.

Support technology related initiatives for ERP upgrades, integrations, and system performance improvements from an infrastructure and platform perspective.

Ensure appropriate user access controls, system performance, and platform reliability.

Oversee vendors, consultants, and implementation partners to ensure successful delivery, issue resolution, and ongoing support of the IT platform (e.g., infrastructure, hosting, integrations), while partnering with Business Systems on application functionality and solutioning.

Cybersecurity & Risk Management

Implement cybersecurity protocols, risk mitigation strategies, and disaster recovery plans.

Ensure compliance with regulatory requirements and internal policies.

Oversee system access, data protection, backup strategies, and incident response readiness.

Business Partnership

Financial Oversight

Develop and manage the IT budget.

Evaluate technology investments, contracts, and vendor platform relationships.

Prepare business cases for major IT initiatives.

Performance & Continuous Improvement

Establish KPIs, SLAs, and performance metrics for IT operations and systems.

Proven ability to align IT strategy with business objectives.

Experience developing, documenting, and overseeing IT strategy, infrastructure, cybersecurity, enterprise applications, and business systems in a growing organization.

Demonstrated experience partnering with Finance, Operations, Sales, and other functional leaders to improve technology enablement through ERP and related systems.

Experience managing ERP-related infrastructure, integrations, and system performance initiatives.

Experience with systems integration, IT vendor management, and third-party application support.

Strong project management and prioritization skills.

Experience establishing KPIs, SLAs, and performance metrics.

Personal Attributes

Travel Expectations
Minimal travel required; occasional travel as needed.

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or related field (or equivalent experience).

Proven experience in IT leadership roles within a growing organization.

Experience partnering cross-functionally with Finance, Operations, Sales, and other departments.

Demonstrated experience supporting ERP-related initiatives including upgrades, integrations, and system performance improvements.

Collaboration Between IT and Business Systems

IT owns the technology platform, infrastructure, security, and system performance that support applications and data.

Business Systems owns application functionality, system configuration, and data integrity.

FP&A owns interpretation, analysis, and reporting of data.

These functions work in close partnership to ensure systems are scalable, data is accurate, and business insights are actionable. IT supports Business Systems in resolving technical issues, while Business Systems determines data integrity and functional requirements.

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