Head of Operations Management (m/w/d)

Operations SupervisorWe are seeking a highly motivated Operations Supervisor to oversee day-to-day paratransit services, working closely with the General Manager to achieve operational excellence. This role ensures the delivery of safe, reliable, and customer-focused service to passengers with disabilities and mobility challenges. The ideal candidate is a strong leader with hands-on operational experience who can balance daily supervision with supporting the GM in strategic planning, compliance, and performance management.Key ResponsibilitiesOperations & Service OversightSupervise daily paratransit operations, including dispatch, scheduling, route efficiency, and on-time performance.Partner with the GM to align daily operations with organizational goals and performance standards.Respond to service disruptions, incidents, and customer concerns, escalating issues to the GM when necessary.Leadership & Staff SupervisionDirectly supervise and support drivers, dispatchers, and other operations staff.Collaborate with the GM on staffing plans, training programs, and employee development.Conduct performance evaluations, coaching, and corrective action in alignment with company policies.Customer Service & ComplianceEnsure compliance with ADA, DOT, and state/local paratransit service regulations.Investigate and resolve customer complaints, reporting trends and solutions to the GM.Promote a culture of safety, respect, and customer service excellence.Safety & TrainingEnforce company safety policies and standard operating procedures.Work with the GM to develop and implement safety and ADA sensitivity training.Data, Reporting & CollaborationTrack and analyze KPIs (on-time performance, trip denials, complaints, accidents).Assist the GM with long-term service planning, cost management, and technology integration.associate or bachelor’s degree preferred.3–5 years of progressive experience in paratransit, fixed-route transit, logistics, or fleet management.Strong knowledge of ADA paratransit requirements, transit safety standards, and compliance regulations.Proficiency with scheduling/dispatch systems and Microsoft Office (Excel, Word, Outlook).Work directly with the GM to shape and improve paratransit operations.Make a direct impact by providing essential mobility services to your community.