Head of Customer Service (Remote)

Description
Continental Properties is looking for a Regional Service Supervisor to join our Operations team.

As a Regional Service Supervisor, you will play a key role in supporting and elevating our maintenance teams across the portfolio. Reporting to the Director of Service and Quality, you will ensure consistency in maintenance operations, drive customer service excellence, and provide essential training and onboarding support. If you thrive in a fast‑paced environment and are committed to creating a strong, service‑oriented culture, we want to hear from you! You will report to our Director of Service and Quality.

We are looking for candidates already located or willing to relocate to Georgia or Florida.

Essential Responsibilities

Oversee maintenance operations, including new property setup, asset upkeep, and first building deliveries

Provide technical support, conduct site inspections, and share knowledge to foster growth and development

Track and develop emerging maintenance talent while leading onboarding and training programs

Ensure compliance with maintenance performance metrics, vendor policies, and safety standards

Conduct site inspections for safety and environmental compliance

Skills for Success

Minimum of 5 years of experience in apartment/multifamily maintenance, with 2 years in a multisite supervisory or training role

EPA, CPO, and a valid Driver's License required; CAMT preferred

Excellent communication and leadership skills, with the ability to manage and motivate remote teams

Proficiency in property management software platforms such as RealPage, MRI, and Power BI for data analysis and reporting

Why You'll Love Life at Continental
Our award‑winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

Career Growth : You'll have the tools, training, and opportunities for a meaningful career with long‑term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.

Mental Health & Wellness : Your well‑being matters. We provide comprehensive mental health support including but not limited to 8 free counseling sessions per year and access to additional wellness resources.

Balance : We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9 paid holidays, and half‑days on Fridays during designated months.

Community & Connection : Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!

Culture of Belonging : The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.

Performance Incentives : Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.

Industry‑Leading Benefits : Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company‑paid life and disability insurance.

Family Support : Support your growing family with 6‑weeks paid parental leave and with family‑forming & fertility resources (up to 12‑weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co‑workers, all applicants are required to pass a post‑offer criminal background check prior to joining the Continental team.

Pay Range: $90,000 - $120,000 per year

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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