Concierge | Full-Time | Flex Shift

Keystone Resort Shift Type: Year Round Create Your Experience of a Lifetime! a passion for the outdoors while building lifelong connections with teammates and guests from around the world. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

We're looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. This role serves as an ambassador of Kindred Resort, providing personalized service, local expertise, and seamless coordination of guest requests. The Front Desk Concierge will assist with reservations, activities, transportation, dining recommendations, special requests, and guest communications while supporting front office operations. This individual plays a vital role in delivering the elevated service standards that define he Kindred Resort experience.

Job Specifications: Starting Wage: $20.00/hr - $23.00/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes

Serve as a knowledgeable resource on resort amenities, services, events, outdoor recreation, dining, transportation, and local attractions. Coordinate pre-arrival planning and special requests to ensure a seamless guest stay. Maintain detailed guest profiles, preferences, and notes to enhance personalized service. Respond promptly and professionally to guest inquiries in person, by phone, email, and digital communication platforms. Collaborate with Front Desk, Valet, Bell Services, Housekeeping, Ski Services, and other resort departments to fulfill guest needs. Uphold Kindred Resort's luxury service standards and Forbes-aligned expectations. Luxury hotel or resort experience strongly preferred. Exceptional communication, interpersonal, and relationship-building skills. Professional appearance and demeanor consistent with a luxury hospitality environment. Knowledge of local attractions, dining, outdoor recreation, and mountain resort operations preferred. Comfortable using hotel property management systems, reservation platforms, POS systems, and Microsoft Office applications. Strong problem-solving skills and a proactive approach to guest service. Flexible availability, including weekends, holidays, and peak mountain seasons. Ability to lift and carry up to 30 pounds when assisting with guest deliveries, amenities, or luggage support. Ability to work indoors and outdoors in varying weather conditions when assisting guests throughout the property. Ability to safely handle guest packages, parcels, and equipment as needed.

Be part of the opening team at Keystone's newest luxury resort. A polished, Forbes-inspired luxury hospitality environment. Work steps away from the slopes and Colorado's most scenic mountain environment. We invite passionate service professionals to apply and become part of our opening team. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Front Office