Head of Technical Programme Management

Technical Program Manager - Provider Management Location: Remote/SF-Hybrid · Full-Time About Andromeda Andromeda Cluster was founded by Nat Friedman and Daniel Gross to give early-stage startups access to the kind of scaled AI infrastructure once reserved only for hyperscalers.

We began with a single managed cluster — but it filled almost instantly. Since then, we’ve been quietly building the systems, network, and orchestration layer that makes the world’s AI infrastructure more accessible.

Today, Andromeda works with leading AI labs, data centers, and cloud providers to deliver compute when and where it’s needed most. Our platform routes training and inference jobs across global supply, unlocking flexibility and efficiency in one of the fastest-growing markets on earth.

Our long-term vision is to build the liquidity layer for global AI compute. We are expanding to new frontiers to find the brightest that work in AI infrastructure, research and engineering.

This includes onboarding new providers and sites, capacity rollouts, hardware and fabric quality issues, and major incidents. When a customer\'s training run is down because of a provider-side failure, you\'re the incident commander: you run the response across our SREs, the provider\'s engineers, and the customer until it\'s resolved.

it gets picked up by whichever engineer has bandwidth, and both providers and customers have noticed the inconsistency. You\'d be the first person in this role, so part of the job is defining what provider program management looks like here.

Manage new provider and site onboarding, capacity expansions, remediation of recurring hardware or network issues, and provider relationships.

Act as incident commander during major provider-side incidents: assemble the right people from our SRE team, the provider, and the affected customer, run the response, own communication throughout, and drive the post-incident remediation program afterward. milestones, owners, dependencies, risks. Hold providers to their commitments: structured check-ins, tracked action items, and escalation to provider leadership when things slip, backed by what\'s in the contract.

Pull in SRE for validation, Engineering and Product for platform-side blockers, and keep Sales/Customer Success informed when provider timelines affect customer commitments.

Catch capacity and quality risk early, before it becomes a customer-facing problem.

Turn what you learn into playbooks and provider-facing standards, so onboarding the next site is faster and cleaner than the last.

TPM or technical project management with genuine execution ownership, ideally involving external vendors, partners, or suppliers you didn\'t control.

Incident management experience: you\'ve commanded or run point on production incidents involving multiple organizations, and you\'re comfortable with the off-hours reality that comes with that.

Enough technical depth to hold your own with a provider\'s data-center engineers and our SREs on GPUs, networking, and storage. A track record of getting teams you don\'t manage, including external partners, aligned and moving, including through rough patches where the relationship is strained.

Solid fundamentals: planning, risk tracking, status communication, and keeping four or five programs on the rails at once.

You\'d rather deliver bad news early than good news late, and both providers and internal teams trust you because of it.

Strong Candidates May Have Direct experience working with or inside neocloud, colocation, or data-center providers.

Vendor or supplier management background — SLAs, commitments, escalation frameworks.

NVIDIA data-center GPUs, InfiniBand/RoCE, Slurm or Kubernetes.

Experience supporting AI research labs or other large-scale GPU customers on the consuming side.

New providers and sites come online on a known timeline with few surprises. A partner playbook that scales the network. This makes qualifying and adding a new provider a repeatable process, not a one-off project every time.

Internal trust across the teams you don\'t manage. SRE, Engineering, Product, and Sales/CS rely on your read of provider health and timelines, and count on you to flag risk early and coordinate the response when it matters.

Get in early at a company at the center of the AI infrastructure boom

meaningful equity

Comprehensive benefits: for you and your dependents, including healthcare, dental, and vision coverage, 401(k), and unlimited PTO

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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