Hotel Head Of Housekeeping

888 S Broadway, Baltimore, MD 21231, USA

Job Description

Housekeeping Supervisor

Reports to: Housekeeping Manager

Position Summary: The primary responsibility of the Housekeeping Supervisor, is to oversee the housekeeping staff and their activities, to ensure the hotel is maintaining an overall clean and safe area for our guests and employees. He or she is responsible for maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel. The supervisor represents housekeeping management in their absence.

Experience & Education:

1 to 2 years of experience in a hotel or a related field preferred

High School diploma or equivalent preferred

Previous supervisory experience preferred

Requirements:

Work Environment – Ability to work:

With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum

With office equipment such as computers and various pieces of brand/company software, Microsoft products etc..

Under variable temperature conditions

Around chemicals, fumes and or odor hazards

Around dust and or mite hazards

Physical Requirements:

Long hours sometimes required

Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty

Ability to stand for long hours and walk long distances without fatigue

Ability to work under variable temperatures and noise levels

Near Vision - The ability to see details at close range

Mental Requirements:

Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

Essential Duties & Functions:

Approach all encounters with guests and employees in a friendly, service oriented manner

Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

Supervise and ensure completion of all duties of Housekeeping staff

Log all requests and confirm completion

Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Balance and prepare individual paperwork for closing of shift

Inspect all rooms assigned to Housekeepers in his/her section of the hotel on a daily basis

Notify Housekeepers of any deficiencies found in the room and note on the attendant’s board

Return Housekeeper to correct deficiencies when applicable

Re-inspect corrected rooms

Prepare Housekeeper’s daily assignments in the absence of the Housekeeping Manager

Submit maintenance reports/requests to the Engineering department

Communicate with Front Desk/Office team regarding information about discrepant rooms via phone or in person

Physically check discrepant rooms when needed

Clean guest rooms when needed

Inspect Housekeeping storage areas/carts/sign board at the end of the Housekeeper’s shift

Supervise and inspect night attendant’s duties

Inspects Laundry room daily

Check for overloading of washers/dryers

Ensure Laundry team is inspecting and cleaning all lint trap areas

Check for cleaning of Laundry area

Assist in training of all positions within department

Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights

Assist in preparing weekly payroll

Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate

Completes inspections of all public areas, offices, washrooms, back of the house. Etc..

Inspects equipment to ensure proper cleaning and maintenance

Inspect guest rooms for quality and cleanliness

Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals

Check and respond to electronic communications in a timely fashion

Assist with department meetings/ attend hotel meetings

Assist hotel in completing special cleaning projects

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