Head of Supply Chain & Logistics

Head of Fulfillment Network & Logistics (Hybrid, Sonoma, CA or Denver, CO)

As Head of Fulfillment Network & Logistics, you will own the strategy, performance, and evolution of Naked Wines’ global fulfillment network across the US and UK. You’ll work at the intersection of strategy, commercial decision‑making, and operational execution, ensuring the network scales efficiently while delivering a best‑in‑class customer experience. This role is best suited for leaders who have managed outsourced fulfillment networks and 3PL partners at scale; it is not a traditional warehouse role.

Fulfillment Network Strategy

Define and evolve our multi‑node fulfillment strategy across regions.

Optimize network design, node placement, and inventory positioning.

Balance cost, speed, and customer experience at scale.

Lead decisions on when to expand, consolidate, or shift partners.

3PL & Carrier Performance (Core Accountability)

Own performance across a network of 3PL partners and delivery providers.

Lead commercial negotiations, contracts, and pricing structures ($40M+ spend).

Establish and enforce network‑wide KPIs and SLAs (OTIF, OCT, cost per order, damage rates).

End‑to‑End Customer Experience

Own the operational drivers behind delivery experience and NPS.

Identify friction points across fulfillment and last‑mile delivery.

Partner with Customer Service and Product to continuously improve outcomes.

Data, Systems & Continuous Improvement

Leverage data to drive network‑wide optimization and decision‑making.

Champion scalable processes across a non‑uniform partner network.

Partner with Wine, Commercial, Finance, and Customer teams to align supply and demand.

Translate operational performance into business impact and strategic decisions.

Lead and develop a team responsible for day‑to‑day execution (including 3PL performance management).

Compliance & Regulatory Oversight

Ensure adherence to US and UK regulatory environments (alcohol, safety).

Own risk management across a distributed partner network.

BEng/BSc in Industrial Engineering, Supply Chain Management or a related technical field.

Proficient with Google Workspaces and/or MS Office Suite (Word, Excel, PowerPoint).

Understanding of organisational goals, office procedures, policies and Employee Handbook.

Ability to translate big data into tactical operational recommendations.

Proven leadership of multi‑site or global fulfillment networks.

Deep experience managing 3PL partners and outsourced logistics models.

Ownership of large‑scale logistics spend and commercial negotiations.

Strong understanding of e‑commerce / D2C fulfillment complexity.

Highly data‑driven, with strong business and financial acumen.

Annual Bonus

Health, Dental, and Vision Insurance – 90% employee coverage, 60% dependent coverage (eligible from day 1).

Holiday Allowance – 34 days of paid time off (20 days accrued PTO + 12 company holidays). Retirement Plan – 4% employer match (eligible from day 1).

Wine Allowance – $50/month towards your Nakedwines.com account.

Personal Pathways – Up to $500 annually toward training, development or mental health resources.