Head of Operations **URGENT**

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Operations Supervisor
ShipMonk | Pittston, Pennsylvania | Full-time | On-site
ShipMonk is seeking an Operations Supervisor to directly manage daily fulfillment operations and lead a team of 25-30 fulfillment associates at our Pittston, PA facility. Across our network of 12+ global fulfillment centers, we execute daily high-volume e-commerce fulfillment for over 1,500 brands.
Rather than executing a static, corporate-mandated playbook, you will directly influence, test, and implement standard operating procedures (SOPs) to reduce cycle times, minimize travel waste, and eliminate quality defects on the floor.
We prioritize internal progression based on measurable output and team development metrics. Supervisors who meet throughput targets and successfully cross-train their teams step directly into Senior Supervisor and Warehouse Manager tracks.
Comprehensive Medical, Dental, and Vision Benefits
Monthly Performance Bonus Structure tied directly to department KPI achievements
Shift Optimization: Launch daily shifts with structured team huddles to allocate labor, establish production targets, clear backlogs, and enforce safety protocols.
Real-Time KPI Management: Monitor and adjust intra-day labor allocation to meet or exceed throughput, units per hour (UPH), accuracy, and safety benchmarks.
Floor Coaching: Conduct active, real-time performance coaching on the floor to improve individual associate metrics and accelerate onboarding ramp times.
Resolve cross-department bottlenecks immediately to maintain seamless hand-offs between receiving, picking, packing, and shipping.
Continuous Improvement (CI): Analyze daily shift data to identify root causes of operational friction, propose targeted process modifications, and execute approved adjustments.
Facility Compliance: Maintain strict adherence to OSHA safety regulations, equipment maintenance schedules, and 5S cleanliness standards.
Data Literacy: Experience analyzing operational reports, identifying variances, and executing root-cause analysis.
Ability to deliver clear performance metrics, operational goals, and actionable feedback to a large team.
Capability to work flexible schedules, including weekends, holidays, or required overtime based on peak volume demands.
Ability to stand and walk for the duration of a shift and lift up to 50 lbs.
Experience utilizing Warehouse Management Systems (WMS) or Inventory Management Software.
Associate's or Bachelor's degree in Supply Chain Management, Logistics, Operations, Engineering, or a related technical field.
Map the baseline performance metrics of your 25-30 associate team.
Identify and document one specific process bottleneck within your department.
Establish clear performance baselines and development targets for all direct reports.
Build a self-sustaining shift structure with cross-trained associates qualified for step-up responsibilities.
Deliver repeatable operational metrics that establish your department as a network benchmark.
We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
~ Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.We never outsource, ensuring quality and consistency. • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. • We believe in honest, long-term partnerships. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

We handle the logistics so our merchants can focus on what they do best-growing their business.
We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.