IT SysAdmin

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

AFS is searching for an infrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

Platform Administration & Operations

Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS

Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services

Works incidents and service requests related to platform health, stability, and performance

Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption

AI & Advanced Capabilities Engineering

Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower

Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment

Supports MCP (Model Context Protocol) server configuration and integration with AI tooling

Maintains platform-level configuration and integration across AI capability modules Engineering & Modernization

Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission

Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements

Maintains and modernizes infrastructure as platform capabilities and government requirements evolve Integration & Collaboration

Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance

Collaborates with stakeholders to translate operational and customer requirements into technical solutions

RHEL 9, Windows Server

Cloud Platform: AWS (EC2, RDS, ALB, Security Groups, Bedrock)

ITSM Platform: ServiceNow (self-hosted, Zurich)

Experience with Linux server administration

Experience with Amazon Web Services (AWS)

Experience with ServiceNow

Experience with AWS AI Services

ServiceNow Certified System Administrator (CSA)

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. We accept applications on an on-going basis and there is no fixed deadline to apply.

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the[Accenture Federal Services Equal Opportunity Policy Statement.](

Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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