Head of Programme Management

Denver Metro
Nonprofit, Full-time, Programs/Services, $70,000 - $75,000
The mission of CASA (Court Appointed Special Advocates) is to provide trained volunteers to advocate in court for the safety and well-being of children who have experienced abuse and neglect. The Program Director oversees the overall implementation of the CASA program's direct services and supervises a dedicated team, including the Program Manager who oversees the Peer Coordinators, Lead Advocate Supervisor/Advocate Supervisors, Volunteer Onboarding Supervisor, the Youth Alliance Program Manager and Youth Alliance Coach Supervisor. This role ensures we provide the highest quality support to volunteers, youth, children, families and community partners. This position is full-time, 40 hours per week.
Provides leadership and oversight of the CASA program, including hiring, supervision, coaching, mentoring, performance management, staff recognition, and fostering a collaborative, positive team environment.

• Leads development of new programmatic initiatives while identifying opportunities to improve program quality, efficiency and resource management.
• Ensures the program complies with National standards, Colorado CASA requirements, and organizational policies, procedures, and best practices.
• Provides regular supervision to Program Managers, Advocate Supervisors, and other direct reports through ongoing coaching, work reviews, monthly staff meetings, and professional development.
• Delegates responsibilities and projects to staff, ensuring work is aligned with individual strengths, expertise, and organizational priorities.
• Oversees staff caseloads and ensures appropriate supervision and support of all volunteers.
• Oversees volunteer recruitment, onboarding, training, retention initiatives, and data collection, including supporting the Volunteer Onboarding Supervisor in evaluating prospective volunteers and ensuring volunteer training meets national and local standards.
• Monitors the waiting list of children and ensures timely matching of children with advocates.
• Provides oversight of the Youth Alliance program and housing initiative, including hiring, supervising, mentoring, and supporting staff; developing and updating Youth Alliance policies and procedures; reviewing services for emancipated youth; and approving referrals to Foothills Regional Housing for eligible participants.
• Works collaboratively to resolve conflicts related to case management and volunteer coordination.
• Develops and manages project plans, coordinates key initiatives, and ensures timely completion within budget.
• Serves as CASA's liaison with strategic partners, including the Court, attorneys, Department of Human Services, Jefferson County School District, Foothills Regional Housing, and other service providers.
• Represents CASA on relevant committees and collaborates with community partners to advance the program's mission.
• Develops and updates job descriptions for positions managed by the Program Director.

Proven organizational and personnel management in human services, social work, psychology, or a related field.

~ Proven experience creating and implementing policy.

• Proven experience working with volunteers and an understanding of child abuse and neglect, families in crisis, and social services.
• Proven ability to manage multiple projects and prioritize effectively.
• Proficiency in Microsoft Office, spreadsheet software and word processing.
• Must have the ability and willingness to perform work-related travel.
• Must be available for flexible day, evening and weekend work hours.
• Must have a working telephone number where employee can be reached.
• Access to employer-paid health insurance and employee-paid supplemental insurance.

o 22 PTO days and 14 paid holidays per year.
o Hybrid Work Flexibility – Work-from-home options that support work-life balance.
o Professional Development Opportunities – training, peer learning, and professional networks that deepen your impact.
o Opportunities to participate in volunteer experiences and stay connected to the community.
o Mission-Driven Culture – be part of a passionate team dedicated to making a difference for children in our community.
Send cover letter and resume to Leah Varnell, Special Projects Manager View email address on click.appcast.io.