Head of Service Management

Sunstate Equipment Co.: Where Safety and People are Core Values. Hiring Immediately; PAID WEEKLY!

Company cell phone, laptop and truck provided

Bonus Incentive on a quarterly basis and annual basis

Rent any of our equipment for FREE

Unique "My Holiday" benefit lets you celebrate any holiday without using personal time!

Medical, dental, and vision insurance eligibility after first full month of employment.

401 Retirement Plan with up to 6% company match after 90 days.

Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed

Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.

Lead continuous improvement efforts across all service performance metrics

Guide the team in meeting performance, productivity, and efficiency standards

Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes

This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment

Delegate and direct service tasks to technicians while monitoring progress

Exhibit engaged leadership through behavioral coaching and mentorship

Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement

Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions

Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders

3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.

Previous service/maintenance experience preferred

Strong leadership, organizational, and time management skills, with the ability to work independently.

Consistently adhere to safety policies, procedures, and guidelines

Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results

Safe working knowledge of shop tools and equipment

Sunstate Equipment Co. is an Equal Opportunity Employer.