Full Time - Client Services Rep

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Client Solutions Consultant (CSC) serves as a client-facing, post-implementation strategic solution advisor for assigned accounts, focused on optimizing the performance and value realization of Zelis products and solutions within their client portfolio. Collaborating closely with the Strategic Client Executive (SCE), the CSC helps clients achieve targeted outcomes while maximizing revenue and value for Zelis. As the subject matter expert (SME) for designated business units, the CSC drives product utilization, adoption, and growth, and acts as the primary contact for solution-specific escalations, performance management, and value demonstration, ensuring high levels of client engagement and satisfaction. What you will do: Client Engagement and Relationship Management Serve as the trusted advisor and primary point of contact for business unit interactions with the client, coordinating with internal stakeholders to gather inputs and respond effectively to client requests. Maintain and update client information by performing essential client management activities, including CRM updates, JIRA tracking, reporting, and processing contract or addendum requests. Collaborate with internal teams to address client issues and deliver high-quality service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth Connect client business needs to Zelis solutions, leveraging data-driven insights to drive utilization and adoption of assigned products, optimize and grow client engagement, support business growth, and maximize client value. Own and deliver the business unit’s portion of client business reviews by providing product insights, performance recommendations, and best practice guidance. Develop and present data-driven insights that demonstrate the value and opportunities for clients, clearly articulating the benefits received and areas for improvement through analytics. Strategic Account Planning and Collaboration Partner with the SCE to deliver a seamless client experience, align on account strategy, and conduct business reviews. Execute BU-specific client strategies and account plans in partnership with the SCE. Proactively identify and support new business opportunities—including upselling and cross-selling—by recognizing client needs and seamlessly transitioning qualified leads to the Sales team as appropriate. Collaborate with cross-functional teams (Sales, Product, Client Services, Implementation) to deliver on client commitments. Performance and Risk Management Client Health Score: Advise clients on and monitor revenue and performance metrics for assigned business units against best practices, benchmarks, and revenue plans; Ensure adherence to contractual SLAs and operational performance metrics. Own assessment and mitigation of solution-specific risks and escalations. Bachelor’s degree in Business, Heath Care Administration, or related preferred. 2+ years in client facing role and experience in account management in the healthcare industry, payment integrity, claim pricing, provider networks a plus Thorough knowledge of Excel, PowerPoint and other MS Suite products Experience with SalesForce.Demonstrated project management skills with the ability to prioritize and manage multiple tasks in a fast-paced environment. skilled in building strong relationships with clients and internal stakeholders. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. In-office work and activities vary based on work and team objectives in accordance with Company policies. S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to View email address on click.appcast.io.