Head of Learning and Development / L&D

Training, Learning & Development) Why Work for Audigy?
At Audigy, everyone contributes to a bigger mission: helping our members and their teams achieve their personal, professional, and financial goals through business success. As a member of the People & Organizational Development team, you’ll embody the values we hold high: teamwork, resilience, and strategic thinking. We’re proud to offer a comprehensive package designed to support your personal, professional, and financial goals:
Competitive Pay: Salary range is $85,000–$95,000 dependent on experience, plus a $75 monthly cell phone allowance and a performance-based incentive plan
Health & Wellness: Robust medical, dental, and vision coverage, plus a free membership to Cascade Athletic Club
Financial Security: 401(k) with a generous company match
Generous PTO and paid company holidays
Life & Family Benefits: Paid parental and family leave, daycare Flexible Spending Account, and a hearing instrument benefit
Education reimbursement to support ongoing learning
This is a hybrid position that requires regular in-office work. The Professional Development Manager (PDM) is responsible for conducting, scheduling, creating, coordinating, and implementing various training and coaching activities for members. The PDM will conduct virtual, on-site, and off-site training sessions to facilitate the implementation of the Patients for Life (PFL) programs with the goal of instilling sound customer service and training fundamentals, as well as implementing professional development plans aimed at helping the members achieve transformational growth.
A majority of this role is presenting and coaching on the established PFL program, while tailoring the message to ensure members understand the value and impact of our programs. Nearly 40+ hours each month will be conducted in virtual or live training formats to support member goals. KEY RESPONSIBILITIES & PERFORMANCE OBJECTIVES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Drive the PFL process within each member’s practice, resulting in growth for their business and helping more patients improve their health care journey
Gain buy-in and actionable support for PFL by members and their staff through coaching and by communicating the program’s value
Engage members and their staff through regular virtual coaching sessions focused on creating a remarkable first-call patient experience, evaluating call handling, tone, and communication effectiveness through call review and side-by-side coaching
Engage hearing care providers in a structured consultation process designed to build value for hearing care by strengthening patient connection, guiding confident conversations, and supporting an effective, ethical hearing aid sales process
Partner with members and their staff to deliver the five pathways of training and development: 1) e-learning or short videos, 2) webinars, 3) live events, 4) office development, and 5) one-on-one coaching
Monitor, evaluate, and record training activities and program effectiveness, adjusting and escalating concerns when appropriate.
Build and deliver impactful professional development plans to members and their staff based on assessment of training needs and recommendations for improvement
Develop, foster, and maintain cooperative and collaborative relationships with key stakeholders, including Strategic Business Unit (SBU) teammates, Audigy leadership, and Shared Services, as well as members and their staff, taking all necessary steps or action to support these stakeholders in achieving business results
Exceptional written and verbal communication skills, including public speaking (virtual and in person)
Possess a thorough understanding of current “best practices” and methodologies in training and adult learning, as well as extensive working knowledge of Audigy’s full scope of training programs and service offerings
Skilled in planning, organizing, prioritizing, and streamlining
Ability to maximize internal systems, processes, and platforms
Bachelor’s degree in a related area of study (preferred)

At least three years of experience in training, organizational development, coaching, or content development in a fast-paced, customer-focused setting (required)

Work in office is required, with occasional hybrid work permitted based on business needs
Travel required — up to 25% as needed for member events and trainings
This is a full-time role Monday through Friday, 8am to 5pm
This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain.
This position will also have to do some lifting of supplies and materials from time to time.
Audigy helps its members and their teams realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance. Disability Accommodation
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