Head of Healthcare Operations

Would you like to join an international team working to improve the future of healthcare? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.

Serves as acting leader in the absence of the Center Manager as assigned. Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.

Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels

Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.

Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.

Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts.

Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.

Attends all required training sessions, staff meetings, etc.

Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.

Participates in the onboarding, training, and cross-training of staff to support center agility and performance.

Maintains active communication with other service areas to ensure accurate documentation and quality.

Reports all unsafe situations or conditions to area lead, supervisor or manager.

May be trained to repair plasma center equipment.

This job description is intended to present the general content and requirements for the performance of this job. High school diploma or GED. Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.

Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.

Exposure to electrical office and laboratory equipment. Personal protective equipment required such as protective eyewear, garments, gloves, and cold gear. religious practices and observances; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.