Head of Operations Management (m/w/d)

About the role As an Operations Supervisor, you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL’s top accounts to success and accelerate growth, by effectively managing support needs.

Health, dental and vision coverage

Perks including tuition and training reimbursement, employee discounts, and financial wellness planning

Advancement opportunities with structured career paths

Employee referral bonus opportunities

What you’ll be doing Coach and develop team members to improve performance and exceed department and company objectives

Identify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE’s on requirements to qualify for support and ongoing expectations towards retaining support staff

Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs

Manage the interview, candidate evaluation, and hiring process

Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation

Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement

Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics

Oversee time management, attendance, productivity and policy compliance

Advanced computer skills including proficient knowledge of Microsoft Excel

Willing and able to travel up to 20% for office visits, support needs, and leadership meetings

F-1 STEM OPT, H-1B, TN, J1 etc.)