Head of Care Management Operations

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

The Director, Operations is responsible for delivering safe, efficient and effective patient care through all operational aspects in an Option Care branch while meeting all corporate compliance and other established rules and regulations governing the healthcare industry. The role is directly accountable for driving market development and financial performance while providing direct oversight for all branch operations including pharmacy dispensing and nursing.

2 sites with Job Responsibilities

Oversees operational performance of the branch including efficient, effective and high quality delivery of services and patient care.

Ensures patient safety and satisfaction through direct management of pharmacy dispensing operations and nursing. Ensures error proofing for pick, pack and ship operations.

Partners with Regional Director, Sales to drive market development and execute market based sales strategy.

Drives financial performance of the local office through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding.

Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations.

Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members. Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams and Quality Results.

Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.

For accreditation, responsible for coordinating performance improvement (PI) activities including development and implementation, assisting in identification of goals and related client/patient outcomes, and coordinating, participating in and reporting of PI activities and outcomes.

i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Bachelor’s Degree and 5 years of experience in a position leading an operation.

At least 3 years of experience managing a P&L including budget development.

At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Experience evaluating information to determine compliance with standards, laws, and regulations.

Basic level skill in Office Suite (Word, Excel, PowerPoint)

Travel Requirements : (if required)

Willing to travel at least 20% of the time for business purposes (within state and out of state).

Master’s Degree in Healthcare of Business Administration

Experience leading sales and/or operations in Home Health Care or Infusion.

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Medical, Dental, & Vision Insurance

401K Retirement Savings Plan with Company Match

Flexible Spending Accounts

Tuition Reimbursement

Company Paid Life Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.

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