Plumber - Customer Service Experience

Residential Service Plumber

John Nugent & Sons | Sterling, VA

Experienced plumbers should be rewarded for the value they bring to customers and the business. At John Nugent & Sons, this role offers a 100% performance-based commission structure, giving skilled, motivated plumbers the opportunity to directly influence their earnings through quality service, strong customer relationships, and consistent results.

You won’t be expected to succeed on your own. You’ll have steady customer demand, strong dispatch and office support, an established local reputation, and the tools and resources needed to run productive service calls. Our team handles the scheduling and operational support so you can focus on diagnosing problems, presenting the right solutions, and delivering dependable work.

As a Residential Service Plumber, you’ll take ownership of each customer interaction from diagnosis through completion. You’ll help homeowners understand their options, recommend solutions based on their needs, and provide the professional service that has kept Northern Virginia customers choosing John Nugent & Sons for generations.

If you’re confident in your technical ability, comfortable discussing solutions with homeowners, and motivated by a compensation structure that rewards performance, this may be the right opportunity for your next move.

What You’ll Do

Diagnose, repair, and maintain residential plumbing systems.

Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.

Repair water lines, drain lines, leaks, valves, piping, and other plumbing components.

Perform plumbing inspections and identify code, safety, and performance concerns.

Clearly explain findings and present appropriate repair or replacement options.

Obtain customer approval before completing work and collect payment when appropriate.

Prepare accurate estimates and complete service documentation using company software.

Communicate parts, scheduling, and return-trip needs promptly to the office.

Protect customers’ homes and maintain a clean, professional work area.

Maintain assigned vehicles, tools, materials, and truck inventory.

Coordinate with dispatch, customer service, and other field teams.

Participate in required meetings, technical training, and professional development.

What We’re Looking For

Previous residential plumbing service and repair experience.

Strong diagnostic and troubleshooting abilities.

Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.

Ability to independently manage service calls from diagnosis through completion.

Strong communication, presentation, and customer service skills.

Ability to explain technical findings and available options clearly to homeowners.

Comfortable recommending appropriate products and services based on customer needs.

Self-motivated and comfortable working within a performance-based compensation structure.

Commitment to safe, code-compliant, and high-quality work.

Virginia Journeyman or Master Plumber license preferred.

Comfortable using tablets, mobile applications, and field service software.

Valid driver’s license with an acceptable driving record.

Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.

Why Work at John Nugent & Sons?

• 100% performance-based commission structure
• Uncapped earning potential based on individual results
• Steady, year-round customer demand
• Strong dispatch, customer service, and operational support
• Established Northern Virginia reputation
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company-Provided Vehicle
• Company Phone or Tablet
• Uniforms and Professional Tools
• Ongoing Paid Technical, Sales, and Customer Service Training
• Career Advancement Opportunities
• Support from an experienced plumbing, HVAC, and electrical team
• A professional environment that values quality, accountability, and performance

What Success Looks Like

Success in this role means diagnosing plumbing problems accurately, helping homeowners understand their options, and delivering dependable repairs and installations. You’ll build trust through honest recommendations, maintain a strong close rate without using high-pressure tactics, and take ownership of both the customer experience and your earning potential.

Compensation is 100% commission based on revenue production.

$50,000 - $200,000 a year