Senior Virtual Property Claims Adjuster - Evening Shift

Senior Property AdjusterAt USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The OpportunityAs a Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. Confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. This hybrid role requires an individual to be in the office 3 days per week. Relocation assistance is not available for this position.The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday - Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am - 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.What you'll do:Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.Maintain accurate, thorough, and current claim file documentation throughout the claims process.Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.May be assigned CAT deployment travel with minimal notice during designated CATs.Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.High School Diploma or General Equivalency Diploma.2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.Experience handling water loss claims including water mitigation, water loss estimating, and reconciliation.Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement).Working knowledge of estimating losses using Xactimate or similar tools and platforms.Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.Virtual Property Adjusting: Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies such as Hosta, Hover, Xactimate, and ClaimsX.Insurance industry credentials such as AINS, CPCU, AIC, or SCLA, or actively pursuing certification.Estimating Expertise: Proficiency in Xactimate, including Level 1 and/or Level 2 certification.Customer Service: Experience working in a call center or high-volume customer interaction environment.Licensing: Currently hold an active Adjuster License.Education: Bachelor's degree.US military experience through military service or a military spouse/domestic partner.Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.