Relationship Banker (Remote)

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.

Newsweek’s America’s Greatest Midsize Workplaces for Women 2026

Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026

Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Universal Banker is responsible for assisting the Universal Bankers (UBs) and conducting cash vault transactions in an accurate and timely manner. This role provides sales and servicing of all bank products and services. Universal Banker will work with the other universal bankers, operations and sales team to achieve deposit, business, and consumer relationship growth while providing operational support and exceptional customer service.

Greets customers and direct incoming calls to appropriate staff.

Accurately processes transactions and new account openings in a timely and professional manner.

Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management.

Assesses and handles retail customers’ banking needs and obtain and process customer/account information, including cash handling.

Assists with opens and services accounts and identifies cross-selling opportunities for new and existing customers.

Assists UBs with calls on potential or existing customers to develop new business by promoting our bank’s services and products, with the goal of expanding relationships and bank profitability.

Displays exceptional customer service and sales skills and maintains a professional attitude.

Maintains accuracy and compliance in all account documentation.

Minimizes risk of losses, including cash differences and other controllable losses.

Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.

Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).

Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.

Some work experience preferred.

• 1+ years of experience as a teller or personal banker is a plus.
• Prior banking experience is preferred but not required; open to candidates with proven success in hospitality, retail sales/service, or similar customer-facing roles.
• Prior banking experience is preferred but not required: open to candidates with proven success in hospitality, retail sales/service, or similar customer facing roles. Strong knowledge of Microsoft Office preferred.
• Working knowledge of banking regulatory requirements.
• Knowledgeable about a wide variety of retail bank products and administrative support
• Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Continue to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at View phone number on click.appcast.io, Option #2.

Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.